Themes: joined up learning and development

connect lead impact deliver thrive

connect
lead
impact
deliver
thrive

Theme: connect

The connect theme is all about interaction. From gaining trust to handling conflict and delivering amazing customer experiences. If you want to know more about what makes you (and everyone else) tick then this is the theme for you.

Training courses

theme: connect

Be heard, be understood and listen better

The tools you need to connect

theme: connect

Getting a Win / Win outcome

Successful negotiation even if they want you to lose

Articles

How to improve your customer service delivery

7 ways to remember their name

Use scaling questions

Proactivity and the circle of influence

Conflict handling styles - conflict - part 2

Managing conflict at work - part 1

Solve problems, listen better - use a lasso

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Theme: lead

The lead theme provides support and resources for anyone seeking to lead others (and themselves). If you need to motivate, captivate and work through others then we can help.

Training courses

theme: lead

Courageous conversations for managers

Make space for what matters

theme: lead

Delegate for good

letting go to get better outcomes

theme: lead

Fearless facilitator

Build group ownership and action

theme: lead

Help people deliver their best

Inspire self-leadership and build a high-performing team

theme: lead

Leading through change

building morale and resilience in turbulent times

theme: lead

Make meetings magic

Get the most from getting together

theme: lead

Optimistic Leadership

A creative way of working for you and your team

Articles

Team engagement ideas to try out

Your right to be a good manager

Theme: impact

If you need to get your message across, win friends and influence them then the impact theme is for you. Here we look at positioning ideas and getting people on board with your plans.

Training courses

theme: impact

Make your writing work for you

The right words make all the difference

theme: impact

Speak so they listen

Use what you say, and how you say it, to make things happen

Articles

Solve problems, listen better - use a lasso

Theme: deliver

The focus of the deliver theme is performance and results. Whether you are looking to improve your own productivity or strengthen your team you will find something of interest here.

Training courses

theme: deliver

Creative thinking for all

accessing your natural creative abilities

theme: deliver

Focus, flow and boundaries

staying on track when your attention is all they want

theme: deliver

Getting to Inbox Zero

From overloaded to empowered

theme: deliver

Get the right things done

Get started, get finished and get on

theme: deliver

Handle calls with confidence

dealing with even the toughest calls postively

theme: deliver

Resourceful problem solver

shifting from quick fixes to long-term solutions

Articles

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Theme: thrive

It takes a lot to do what you have to do. The thrive theme is about wellbeing, and supporting yourself and those you work with.

Training courses

theme: thrive

Dealing with difficult people

Smart strategies for when they try to rain on your parade

theme: thrive

Looking after yourself at work and beyond

Being well, staying well

theme: thrive

Mighty real

Be there for you

theme: thrive

Say what needs to be said

asserting your rights calmly and safely

theme: thrive

Handle conflict and power

working with disagreement and authority to get things done

theme: thrive

Stay confident, grounded and strong

When everything is changing around you

theme: thrive

Themes: joined up learning and development

Theme: connect

Training courses

Be heard, be understood and listen better

The tools you need to connect

Getting a Win / Win outcome

Successful negotiation even if they want you to lose

Articles

Theme: lead

Training courses

Courageous conversations for managers

Make space for what matters

Delegate for good

letting go to get better outcomes

Fearless facilitator

Build group ownership and action

Help people deliver their best

Inspire self-leadership and build a high-performing team

Leading through change

building morale and resilience in turbulent times

Make meetings magic

Get the most from getting together

Optimistic Leadership

A creative way of working for you and your team

Articles

Theme: impact

Training courses

Make your writing work for you

The right words make all the difference

Speak so they listen

Use what you say, and how you say it, to make things happen

Articles

Theme: deliver

Training courses

Creative thinking for all

accessing your natural creative abilities

Focus, flow and boundaries

staying on track when your attention is all they want

Getting to Inbox Zero

From overloaded to empowered

Get the right things done

Get started, get finished and get on

Handle calls with confidence

dealing with even the toughest calls postively

Resourceful problem solver

shifting from quick fixes to long-term solutions

Articles

Sign up for Learning Points for new articles

Theme: thrive

Training courses

Dealing with difficult people

Smart strategies for when they try to rain on your parade

Looking after yourself at work and beyond

Being well, staying well

Mighty real

Be there for you

Say what needs to be said

asserting your rights calmly and safely

Handle conflict and power

working with disagreement and authority to get things done

Stay confident, grounded and strong

When everything is changing around you

The art and science of managing stress

A toolkit for handling the stress in your life

Articles

human created, curated and centred