Blog | Learn Develop Change

Out of the box

779 min read

So you've got a problem, and you would like it sorted. You can totally do this. Just ask yourself six questions:

3 Part Team Check-In

316 min read

Encourage team collaboration and partnership every day.

Team Comms Grid

486 min read

How do you make sure you are there for everyone on your team, consistently and fairly?

Growing trust in a remote-working world

760 min read

Face to face communication will always be best. Best for relationships. Best for trust.

Four trust builders plus a checklist

677 min read

Here are four simple ways to build trust - including how to give feedback that actually enhances a working relationship.

Super Easy Non-Meditation Meditation

607 min read

(or how to meditate even if you don’t like meditating)

Get Fewer Emails

530 min read

Don't just filter them out - stop them at the source.

Make your meetings magic

994 min read

Add a bit of sparkle to your meetings by applying these tips and magic tricks to get them to run to time, be more interesting and effective.

The Body Confidence Cards

348 min read

The connection between how we feel about ourselves and how we feel about our bodies is interesting and complicated. So I jumped at the chance of getting The Body Confidence Cards by Denise Estcourt.

How to improve your customer service delivery

1207 min read

I was once told by a supervisor that “this job would be great if it weren’t for all the customers. We’d get so much more done without them.”

7 ways to remember their name

429 min read

It happens to us all. You realise mid-conversation you have forgotten their name. Here are seven ways to remember names when you meet new people (and what to do if you forget).

Use scaling questions to get real agreement

350 min read

Here's a simple way to get to the heart of difficult to pin down issues. Need to make sure you've got someone's full agreement? Use this technique. Doctors use it to work out how much pain you're in. You can use it too - it's called a scaling question.

Proactivity and the circle of influence

445 min read

When it comes to managing anything tricky (conflict, feedback or Monday mornings) there is a simple approach, championed by the late Stephen Covey, that can make a positive difference.

Conflict handling styles

621 min read

In the second part of this series on conflict management, you are going to identify your preferred way of dealing with tricky situations and explore less familiar alternatives.

Managing conflict at work

790 min read

Do you ever find yourself in a conflict situation and wonder “how did I get here" (again)? Maybe you go out of your way to avoid conflict by “walking on egg shells” but end up exhausted and still in conflict anyway.

Team engagement ideas

1147 min read

All teams are by their nature dynamic. Their level of engagement is bound to fluctuate. What can you do maintain or increase it? I’m going to focus on three strategies for building engagement: consistency, focus and agreement. I've applied them to three common scenarios:

The new manager
The new team
The remote team

Be more assertive at work

1275 min read

Why is being more assertive at work important anyway?
Part of the answer is in the outcome we want. The rest is to do with how we go about making that happen. In other words, there's something in it for us.
Assertiveness is about rights. Your rights at work.

Solve problems, listen better - use a lasso

315 min read

Get to the heart of problems fast and be a better listener instantly. You can do this right now. The sooner you use it the sooner it will pay you dividends. Fire up your lariat and let's get lassoing.

Being a good manager

1124 min read

When I first got promoted I was determined to be a good manager. But like most people I found it's not as easy as all that. In fact, it was hard to find time to actually 'manage' at all. Too many emails, messages, meetings. Plus my own work to do.

Learn to say no

1231 min read

What makes saying 'no' difficult? Is it possible to learn to say 'no' confidently? I think it is. Here are three strategies you can apply easily that will make the whole business a lot easier.

Blog:

Out of the box

3 Part Team Check-In

Team Comms Grid

Growing trust in a remote-working world

Four trust builders plus a checklist

Super Easy Non-Meditation Meditation

Get Fewer Emails

Make your meetings magic

The Body Confidence Cards

How to improve your customer service delivery

7 ways to remember their name

Use scaling questions to get real agreement

Proactivity and the circle of influence

Conflict handling styles

Managing conflict at work

Team engagement ideas

Be more assertive at work

Solve problems, listen better - use a lasso

Being a good manager

Learn to say no