Be heard, be understood and listen better

The tools you need to connect

Who is this course for?

This communication skills training is designed for anyone who:

needs to get their message across clearly and effectively
would like more confidence engaging with others especially customers, senior stakeholders and people who can be difficult
must give and receive feedback Wants results from their communication at work

Learning Outcomes

Explore how communication works and what can disrupt it
Learn practical ways of listening more effectively
Apply communication techniques to resolve conflict and build trust
Discover ways to improve communication over a variety of channels including email, video and phone
Feel more confident when dealing with difficult people
Enhance your non-verbal communication skills

Duration

2.5 hours

What you get:

Small group training
Fresh, engaging courses, built on real-world learning
Pre and post surveys
Practical and engaging trainer-led delivery
Unique course notes, with updates and Q&A support, available on demand
Opt-in trainer follow-up after taking part
Access to PowerUp refresh sessions - only available to previous participants of this course
Optional private One to One training and review session (up to 60 minutes)

Format

Live online group workshop (can be customised - see below)

Delivery requirements

Online training is delivered using digital tools along with video/audio for maximum interaction and learning. You will need a fast, reliable internet connection and either Google Chrome or Firefox to take part.

Customise this training

Did you know you can customise this training just for your team, organisation or a one to one private workshop? You get to pick the outcomes that support your priorities. Just get in touch and tell us what you are looking for.

Places available:

Be heard, be understood and listen better
The tools you need to connect

Thursday 07/07/2022 at 09:30 (UK time)
Book now