Be heard, be understood and listen better

The tools you need to connect

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Who is this course for?

This communication skills training is designed for anyone who:

  • Needs to get their message across clearly and effectively
  • Would like more confidence engaging with others especially customers, senior stakeholders and people who can be difficult
  • Must give and receive feedback
  • Wants results from their communication at work
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Learning Outcomes

  • Explore how communication works and what can disrupt it
  • Learn practical ways of listening more effectively
  • Apply communication techniques to resolve conflict and build trust
  • Discover ways to improve communication over a variety of channels including email, video and phone
  • Feel more confident when dealing with difficult people
  • Enhance your non-verbal communication skills


2.5 hours

What you get:

  • Small group training
  • Fresh, engaging courses, built on real-world learning
  • Pre and post assessment
  • Practical and engaging trainer-led delivery
  • Unique course notes, with updates and Q&A support, available on demand
  • Trainer follow-up after taking part
  • Access to PowerUp refresh sessions over 12 months - only available to previous participants of this course
  • Follow up individual 60 minute One to One training and coaching session


Live online group workshop

Delivery requirements

Online training is delivered using digital tools along with video/audio for maximum interaction and learning. You will need a fast, reliable internet connection, Google Chrome and a Zoom account to take part.

Customise this training

Did you know you can customise this training just for your team, organisation or one to one coaching? You get to pick the outcomes that support your priorities. Just say hello and tell us more.

Places available:

Wednesday 03/11/2021 at 14:00 (UK time)
£59 inc VAT Book now

Tuesday 16/11/2021 at 14:00 (UK time)
£59 inc VAT Book now

Friday 10/12/2021 at 09:30 (UK time)
£59 inc VAT Book now

Tuesday 18/01/2022 at 14:00 (UK time)
£59 inc VAT Book now

Friday 11/02/2022 at 09:30 (UK time)
£59 inc VAT Book now

Thursday 24/02/2022 at 09:30 (UK time)
£59 inc VAT Book now

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