Be heard, be understood and listen better

The tools you need to connect

course icon - two overlapping waves of sound

Who is this course for?

This communication skills training is designed for anyone who:

  • needs to get their message across clearly and effectively
  • would like more confidence engaging with others especially customers, senior stakeholders and people who can be difficult
  • must give and receive feedback Wants results from their communication at work
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Learning Outcomes

  • Explore how communication works and what can disrupt it
  • Learn practical ways of listening more effectively
  • Apply communication techniques to resolve conflict and build trust
  • Discover ways to improve communication over a variety of channels including email, video and phone
  • Feel more confident when dealing with difficult people
  • Enhance your non-verbal communication skills


2.5 hours

What you get:

  • Small group size
  • Fresh, engaging courses, built on real-world learning
  • Pre and post surveys
  • Practical and engaging trainer-led delivery
  • Unique course notes, with updates and Q&A support, available on demand
  • Opt-in trainer follow-up after taking part
  • Access to PowerUp refresh sessions - only available to previous participants of this course
  • Optional private One to One training and review session (up to 60 minutes)


Live online group workshop (can be customised - see below)

Delivery requirements

Online training is delivered using digital tools along with video/audio for maximum interaction and learning. You will need a fast, reliable internet connection and either Google Chrome or Firefox to take part.

Customise this training

Did you know you can customise this training just for your team, organisation or a one to one private workshop? You get to pick the outcomes that support your priorities. Just get in touch and tell us what you are looking for.

Places available:

New dates coming soon!
Let us know if you would like a heads up when bookings open.

© 2023 Learn Develop Change Ltd.