Handle calls with confidence

dealing with even the toughest calls postively

Who is this course for?

This call handling workshop is for everyone who deals with inbound calls and messages that would like to:

reduce stress and increase resilience when handling challenging calls
communicate difficult messages consistently, with confidence
actively build empathy to get your call to a successful outcome

Learning Outcomes

Use simple techniques to de-escalate conflict and encourage involvement
Discover how to say what needs to be said, and keep your cool - both verbal and written
Find the courage to lead conversations that enable change
Prepare well for high stakes conversations
Manage your reactions and behaviour in a healthy way
Use learned optimism to gain a more useful frame of reference

Duration

2.5 hours

What you get:

Small group training
Fresh, engaging courses, built on real-world learning
Pre and post surveys
Practical and engaging trainer-led delivery
Unique course notes, topic cards plus updates and support available on demand
Opt-in trainer follow-up after taking part
Access to Q&A Live sessions - only available to previous participants of this course
Optional private One to One training and review session

Format

Live online group training

(can be customised - see below)

Delivery requirements

Online training is delivered using digital tools along with video/audio for maximum interaction and learning. You will need a fast, reliable internet connection and either Google Chrome or Firefox to take part.

Customise this training

Did you know you can customise this training just for your team, organisation or a one to one private workshop? You get to pick the outcomes that support your priorities. Just get in touch and tell us what you are looking for.

Places available:

New dates coming soon!
Let us know if you would like a heads up when bookings open.

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