Handle Calls With Confidence

dealing with even the toughest calls postively

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Who is this course for?

This assertiveness workshop is for everyone who deals with inbound calls and messages that would like to:

  • reduce stress and increase resilience when handling challenging calls
  • communicate difficult messages consistently, with confidence
  • actively build empathy to get your call to a successful outcome
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Learning Outcomes

  • Use simple techniques to de-escalate conflict and encourage involvement
  • Discover how to say what needs to be said, and keep your cool - both verbal and written
  • Find the courage to lead conversations that enable change
  • Prepare well for high stakes conversations
  • Manage your reactions and behaviour in a healthy way
  • Use learned optimism to gain a more useful frame of reference

Duration

2.5 hours

What you get:

  • Small group training
  • Fresh, engaging courses, built on real-world learning
  • Pre and post surveys
  • Practical and engaging trainer-led delivery
  • Unique course notes, topic cards plus updates and support available on demand
  • Opt-in trainer follow-up after taking part
  • Access to Q&A Live sessions - only available to previous participants of this course
  • Optional, individual post-training review meeting

Format

Live online group training

(can be customised - see below)

Delivery requirements

Online training is delivered using digital tools along with video/audio for maximum interaction and learning. You will need a fast, reliable internet connection and either Google Chrome or Firefox to take part.

Customise this training

Did you know you can customise this training just for your team, organisation or a one to one private workshop? You get to pick the outcomes that support your priorities. Just get in touch and tell us what you are looking for.

Places available:



New dates coming soon!
Let us know if you would like a heads up when bookings open.

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