Use scaling questions 429 min read Here's a simple way to get to the heart of difficult to pin down issues. Need to work out how well you're doing something? Want to make sure you've got someone's full agreement? Try this... Read More
Proactivity and the circle of influence 444 min read When it comes to managing anything tricky (conflict, feedback or Monday mornings) there is a simple approach that can help. Read More
Conflict handling styles - conflict - part 2 631 min read In the second part of this series on conflict management, you are going to identify your preferred way of dealing with tricky situations. Read More
Managing conflict at work - part 1 795 min read Do you ever find yourself in a conflict situation and wonder “how did I get here" (again)? Read More
Learn to say no with confidence 1231 min read What makes saying 'no' difficult? Is it possible to learn to say 'no' confidently? I think it is. Here are three ways to make saying 'no' a lot easier. Read More
