Blog: articles and resources

Use scaling questions

Here's a simple way to get to the heart of difficult to pin down issues. Need to work out how well you're doing something? Want to make sure you've got someone's full agreement? Try this...

Proactivity and the circle of influence

When it comes to managing anything tricky (conflict, feedback or Monday mornings) there is a simple approach that can help.

Conflict handling styles - conflict - part 2

In the second part of this series on conflict management, you are going to identify your preferred way of dealing with tricky situations.

Managing conflict at work - part 1

Do you ever find yourself in a conflict situation and wonder “how did I get here" (again)?

Learn to say no with confidence

What makes saying 'no' difficult? Is it possible to learn to say 'no' confidently? I think it is. Here are three ways to make saying 'no' a lot easier.