How to improve your customer service delivery I was once told by a supervisor that “this job would be great if it weren’t for all the customers. We’d get so much more done without them.” Read More
7 ways to remember their name It happens to us all. You realise mid-conversation you have forgotten their name. Here's how to remember names (and what to do if you forget). Read More
Conflict handling styles - conflict - part 2 In the second part of this series on conflict management, you are going to identify your preferred way of dealing with tricky situations. Read More
