How to improve your customer service delivery 1207 min read I was once told by a supervisor that “this job would be great if it weren’t for all the customers. We’d get so much more done without them.” Read More
7 ways to remember their name 429 min read It happens to us all. You realise mid-conversation you have forgotten their name. Here's how to remember names (and what to do if you forget). Read More
Conflict handling styles - conflict - part 2 631 min read In the second part of this series on conflict management, you are going to identify your preferred way of dealing with tricky situations. Read More
